Refund policy
Return Policy
At Freshlook Clothing, every product is made specifically for you after you place your order. Because our products are created using a print-on-demand model, we do not accept returns or exchanges for incorrect size selection, incorrect color selection, or a change of mind.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or you receive the wrong product, please contact us within 30 days of delivery at:
Please include:
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Your order number
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A clear photo showing the issue
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A description of the problem
After reviewing your request, we may provide a replacement or refund if the issue qualifies. Damaged or defective items do not need to be returned.
Wrong Size or Color
Please carefully review our size charts, product descriptions, and color options before placing your order. Because each item is made specifically after purchase, we cannot offer refunds or exchanges for items ordered in the wrong size or color.
Lost or Failed Deliveries
If your package is lost, damaged during shipping, or delivery is unsuccessful, please contact us. We will review the situation and work to find the best available solution.
Refunds
Approved refunds will be issued to the original payment method used for the purchase. Processing times may vary depending on your payment provider.
Freshlook Clothing reserves the right to determine whether an order qualifies for a refund or replacement based on the details provided.
For questions about your order or this policy, contact us at: